ITIL® Intermediate: Release, Control & Validation (RCV)

Course code: IRCV

Course description:

The ITIL® Release, Control & Validation training is one of the Capability Stream modules. It can be treated as an independent training or as a step on the way to ITIL Expert certification.

The course familiarises participants with details concerning the maintenance and support of IT services and the problem analysis. Practical exercises are an integral part of the training. The training ends with a formal ITIL Release, Control & Validation examination.

The training course is accredited by the APM Group Ltd.


The purpose of this training is to enable participants (who hold the ITIL Foundation certificate) to acquire practical skills related to the introduction of new or changed services into application.

This course will enable participants to:

  • understand the importance of best management practices in services,
  • learn the details of key processes, their operations, functions, roles, responsibilities, challenges, risks, and critical success factors:  
    • Change Management: allows the successful transfer of services,
    • Service Validation and Testing: to ensure the integrity and quality transfer of services,
    • Release and Deployment Management: ensures proper construction, testing and implementation of release,
    • Service Asset and Configuration Management: to monitor the status of transfer,
    • Request Fulfillment: provides an effective and proper implementation of requests for service,
    • Change Evaluation: evaluation of performance and value of the services,
    • Knowledge Management: the constant management decision support improvement and service delivery capabilities  ,
  • familiarize with risk management in the context of these processes,
  • understand the challenges and risks associated with technology-related key processes.

Target group:

This training course is designed for all who require a deeper knowledge of service management improvement best practices and effective process enhancement methods. It applies mainly to IT professionals working within organisations that adopted and customised ITIL best practices and who contribute to improving the quality of services. The course is also designed for operational staff involved in the implementation of change management, service validation and testing, release and deployment management, service asset and configuration management, request fulfillment, change evaluation, knowledge management, as well as for all those who want to effectively play roles related to execution of these processes.  


Candidates wishing to be trained and examined for this qualification must hold either:

  • the ITIL Foundation Certificate in IT Service Management (V3 or 2011) or
  • ITIL V2 Foundation plus Foundation Bridge certificates or
  • ITIL Expert Certificate in Service Management obtained via ITIL V3 Managers Bridge examination


5 days


Examination includes 8 multiple choice scenario-based questions. Answers are worth 5, 3, 1 or 0 marks. The duration is 90 minutes. Examination is run in English. No books and other materials allowed.

Candidates completing an exam in a language that is not their mother tongue are entitled to have extra time to complete the exam and are allowed to use a dictionary. You must achieve 28 or more out of possible 40 marks (70%) to pass this examination.

Table of contents:

-- Day 1 --

  • Course Introduction,
  • Change Management,
  • Service Asset and Configuration Management.

-- Day 2 --

  • Evening work debrief,
  • Service Asset and Configuration Management - cont.,
  • Validation and Testing.

-- Day 3 --

  • Evening work debrief,
  • Release and Deployment Management,
  • Request Fulfillment.

-- Day 4 --

  • Evening work debrief,
  • Change Evaluation,
  • Knowledge Management.

-- Day 5 --

  • Evening work debrief,
  • Roles & responsibilities,
  • Technology and implementation considerations,
  • Summary and Exam Preparation,
  • ITIL Intermediate Release, Control and Validation examination



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